Notification Archive
SATO End of Parts & Service Notification
Published May 4, 2020 – 3:00 pm MT
SATO will discontinue service, accessories, and parts manufacturing for the following series of legacy SATO Print Engine models in September 2020. This includes all unique related accessories/options.
M8459Se
M8460Se
M8465Se
M8485Se
M8490Se
S8408
S8412
S8424
Due to this end-of-service reminder, SATO encourages you to purchase the necessary parts to support these products or migrate to the latest model prior to the dates listed below.
Important Note
SATO will plan to acquire inventory to support known demand prior to September 2020. After this date, limited quantities of spare parts and accessories will be available for these products. Once the remaining inventory is sold, these items will no longer be available through SATO America.
The list of affected product series only includes those specific to North America and is not a complete list of all models. If you are unsure of a specific series, please contact a SATO America representative for clarification.
Timeline:
| End of Life Notice | Original date of EOL Notice | 9/30/15 |
|---|---|---|
| Last Date to Place Purchase Order | Final buy for spare parts and accessories of affected models. Note: POs received after this date are subject to availability. | 8/31/20 |
| End of Service | Spare parts will be limited and service is not available | 9/30/20 |
| Stock Rotation | No rotation is available | N/A |
Email: Panther.Service@ProMachBuilt.com
Telephone: 800-530-6018 x120
Product Discontinuation Notice – Panther P8
Published July 16, 2019 – 1:00 pm MT
Due to the introduction of the new Panther Phantom pneumatic labeling automation system, production of the Panther P8 has been discontinued, effective immediately.
Panther Industries is currently carrying inventory of various P8 components, should any service or maintenance be required on your system(s). Your existing P8 should continue to perform at expected levels for many years to come, especially with regularly-scheduled preventative maintenance and service.
We want to assure our valued customers that Panther Industries will continue to provide world-class service and support to any end-user that may require maintenance on their P8 product(s). For any questions you may have regarding this notice, or about service or parts related to your Panther P8 labeling applicator, please contact:
Email: Panther.Sales@ProMachBuilt.com
Telephone: 800-530-6018 x130
Product Discontinuation Notice – Panther CUB
Published March 19, 2019 – 8:00 am MT
Introduced in 2001, the Panther Industries CUB pre-printed label application system has been a reliable workhorse in a diverse line of Panther products. Due to critical components and/or viable replacement options no longer available from our suppliers, we have made the decision to discontinue production of the Panther CUB, effective immediately.
Specifically, the unavailability of these CUB components are driving this decision:
• PLC (CUB part #KV-24DTP)
• HMI/Display Unit (CUB part #KV-D20)
• Motor* (CUB part #AP-CUB-020)
• Motor Controller (CUB part #PA-2000E-019)
* A newer, direct replacement motor is still available
Panther is currently carrying inventory of PLCs, HMIs, and motor controllers, should a replacement for either item be required. Once this inventory of replacement parts is depleted, no additional parts will be available. The failure rate of these specific components are extremely low so your existing CUB should continue to perform at expected levels for many years to come, especially with regularly-scheduled preventative maintenance and service.
We want to assure our valued customers that Panther Industries will continue to provide world-class service and support to any end user that may require maintenance on their CUB product(s). For any questions you may have regarding this notice, or about service or parts related to your Panther CUB label applicator, please contact our service department:
Email: Panther.Sales@ProMachBuilt.com
Telephone: 800-530-6018 x130
Product Discontinuation Notice – Panther P8e
Published November 20, 2018 – 8:30 am MT
Due to two critical components of the Panther P8e electric label application system being recently discontinued by the OEM, coupled with the launch of our new Predator solution, the P8e is being discontinued as of December 31, 2018.
> Read our previous P8e discontinued parts notification below in the archived notifications <
Any existing P8e system currently implemented at customer facilities will continue to be supported with the exceptional service and technical support you have come to expect from Panther Industries.
Additionally, Panther is acquiring additional quantities of these two critical replacement parts for P8e systems that will allow us to support these systems for at least the next 5 years.
For any questions you may have regarding this notification, please contact your Panther sales representative directly, or:
Email: Panther.Sales@ProMachBuilt.com
Telephone: 800-530-6018 x130
Service & Support Discontinuation – Zebra 110 & 170 PAX4 Print Engines
Published November 15, 2018 – 11:00 am MT
The Zebra 110 and 170 PAX4 print engines, discontinued on September 15, 2013, have reached end-of-life status on November 15, 2018.
Service and support for these specific parts are no longer available from Zebra, however Panther Industries will continue to provide service and support to our customers.
New Zebra print engine offerings are available as a direct replacement to the 110 and 170 PAX4 print engines.
For any questions you may have regarding this notification, including updating your systems to Zebra’s latest offerings, please contact Panther’s service department:
Email: Panther.Service@ProMachBuilt.com
Telephone: 800-530-6018 x120
Discontinuation Notice for Product Parts – Panther P8e
Published September 19, 2018 – 1:00 pm MT
The following parts/components for Panther Industries’ P8e label application system have been discontinued by the OEM, effective April 2019:
• Motor Controller (part #PA-2000e-019)
• Motor Controller (part #PA-2000e-019b)
• Motor (part #PA-2000e-020)
• Motor (part #PA-2000e-020b)
Panther Industries would like to note these specific parts were chosen for their durability and reliability. Any instances we have seen where these parts have failed or required unexpected replacement have been an anomaly. For that reason, as it relates to this product part discontinuance, the P8e system you have in place should continue to perform at expected levels for the foreseeable future.
Motor Controller (PA—2000e-019 and PA—2000e-019b)
Panther Industries has reached an agreement with the OEM to purchase additional quantities of these parts in Q1 2019, then inventory them for any future service/support needs. Under regular circumstances, Panther anticipates this additional inventory will attend to future service and/or replacement issues for the next 5 years. However, once these specific parts have been depleted from our own inventory, they will no longer be available.
Motor (PA—2000e-020 and PA—2000e-020b)
Panther Industries has a comparable replacement option available, should this specific part require service. This replacement part is readily available and our contingency for use when the original part is eventually discontinued in April.
For any questions you may have regarding this notification, please contact Panther’s service department:
Email: Panther.Service@ProMachBuilt.com
Telephone: 800-530-6018 x120